Refund policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it—unused, unworn, with all original tags attached, and in its original packaging.

To initiate a return, please contact us first at LuxeBagCorp@gmail.com If your return request is approved, we will provide you with the return instructions and the return shipping address.

Please do not send your item back without contacting us first. Returns sent without prior authorization will not be accepted.

Unless the item you received is defective or incorrect, the customer is responsible for the return shipping costs. Once we receive and inspect the returned item, we will process your refund if it meets our return requirements.

If you have any questions about returns or refunds, please contact us at LuxeBagCorp@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note that you will receive $100 refund and the remaining balance will be considered as store credit if your purchase amount is over $100 and ask for a refund.